Privacy Policy

What this policy covers

This policy explains what information Crystal Cleaning Services (“we”, “us”) collects when you visit www.crystalcleaningoc.com, request an estimate, or call us, and how we use it. Last updated: October 16, 2026.

Information we collect

We collect information in three ways:

• Estimate requests. When you fill in our estimate form, we receive the answers you give, such as your name, email address, phone number, the address of the home, and details about the cleaning you want. The form is hosted by Typeform, which processes the data on our behalf.
• Phone calls. We use a call tracking service (WhatConverts) so we know which ad or page led you to call. It can record the number you call from, the time of the call, and the page you were on.
• Site usage. Our pages load the Google Ads tag. It sets cookies that let us see whether an ad led to an estimate request or a call. It does not tell us who you are.

How we use it

We use the information to:

• Prepare your estimate and answer your questions.
• Schedule, confirm, and carry out your cleaning.
• Measure which ads and pages bring in customers.

Who we share it with

We do not sell your personal information. We share it only with the service providers named above (Typeform, WhatConverts, and Google), who process it for us, and with the cleaners who come to your home. We may also share it when the law requires it.

Cookies and your choices

You can block or delete cookies in your browser settings. You can also turn off Google ad personalization at adssettings.google.com. The site still works without cookies. If you prefer not to be recorded, tell us at the start of the call.

How long we keep it

We keep estimate and booking details for as long as you are a customer and for a reasonable time after, so we can answer questions about past visits. Ad measurement data is kept by Google and WhatConverts under their own retention rules.

Your rights

If you live in California, you can ask us what personal information we hold about you, ask us to delete it, or ask us to correct it. To make a request, call (949) 287-3776. We will not treat you differently for making a request.

Children

This site is for adults who want their home cleaned. We do not knowingly collect information from anyone under 16.

Changes and contact

We may update this policy from time to time. The date at the top shows the latest version. Questions? Call us at (949) 287-3776.